Salewa Dynafit North America (SNA, home of Dynafit, Silvretta and SALEWA), is up and running. Phone number is 303-444-0446 with a menu for customer service, etc. Email is firstname.lastname@example.org.
Tips on getting the best customer service:
1. Always go back to your dealer first if possible. This gets more eyes on the problem, and who knows, they might even have a part in stock so you don’t have to wait for shipping. If your dealer is a slacker when it comes to helping with broken ski touring gear, especially gear that is poorly manufactured or designed, find another dealer.
2. If you do choose to email or phone SNA, they say a digital photo of the problem is GOLD. Even if you have trouble adjusting the binding, a digital photo with the area in question circled can facilitate communication, as people have different names for different parts and such.
3. Please say you saw it first on WildSnow.com.
WildSnow.com publisher emeritus and founder Lou (Louis Dawson) has a 50+ years career in climbing, backcountry skiing and ski mountaineering. He was the first person in history to ski down all 54 Colorado 14,000-foot peaks, has authored numerous books about about backcountry skiing, and has skied from the summit of Denali in Alaska, North America’s highest mountain.